7 RESILIENCE LEVERS

The nature of crises that companies are facing, their ability to monitor and plan for risk, and the way in which they respond to crisis scenarios are rapidly changing in an ever-shifting financial, social and regulatory world.

As a result, G20 businesses are having to be increasingly proactive in their public discourse and engagement, and are employing new crisis mitigation techniques to increase resilience.

Whereas previously companies may have solely reacted to crises and stakeholder concerns, they are increasingly appreciating that they can no longer afford to be caught flat-footed. As well as employing AI to monitor for and predict risk, a considerable majority of companies are today trying to proactively influence the narrative around key issues such as employee wellbeing, privacy and ESG.

More than four in five companies (82%) have said they should be engaging with pressing social or political discourse.

of companies are actively investing in preparation for future crises

39%

are increasingly employing AI analytics to monitor for risk scenarios to ensure better preparedness

Almost every G20 business will need to be prepared for – and therefore resilient to – an ever-diversifying range of risks and concerns. By proactively building resilience now, companies are better positioning themselves for future growth.

Despite this investment, three-quarters of G20 business leaders still believe that their company struggles to adequately plan for an increasing number of scenarios.

Our data reveals a varying degree of confidence amongst companies in their ability to plan and prepare for future crisis scenarios. On one hand, 97% of G20 companies claim to be taking actions or investments over the next 12 months to prepare for future crises. The vast majority of companies (87%) also believe that their leaders are better prepared for future crises, and nearly half (46%) are updating their business continuity plans.

of G20 companies across all industries believe their leaders are now better prepared for future crises

of G20 companies are updating their business continuity plans

INSIGHTS

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