Business Model &
Workforce Transformation
Efficiency and effectiveness:
Driving change across the business cycle.
Operational &
Financial Resilience
Establishing new strategies to withstand the pandemic shock.
Digital Trust
& Ecosystems
Managing digital risks in a heightened threat landscape.
Escalation Planning
& Response
Contingency planning and flexibility make
crisis response a reflex rather than a reaction.
Remediation &
Dispute Resolution
A growing wave of investigations and disputes
will challenge business across all sectors.
Government &
Stakeholder Relations
Shifting political and societal values
mean new rules of engagement.
Economic Impact
& Sustainability
Resilience and Sustainability:
Two sides of the same coin?
Real-Time Data
Data is the lifeblood of resilient businesses

Enterprise agility is the key to navigating disruption and building resilience, and it depends on the organisation’s ability to use data.

Today’s most resilient organisations have mastered the proactive use of data science to identify future risks, manage reputation and empower the workforce to perform better. They invest in data competency and embed AI into core processes across major functions to inform decision-making and shape customer experience. To these organisations, intangible, rather than physical, assets form the bedrock of their business model and operations.
0 %

of G20 companies are using AI and analytics to monitor risk scenarios



G20 companies have continued to invest in digital solutions despite financial pressures

As market leaders and agile start-ups drive their growth by leveraging analytics, other organisations strive to catch up. In early 2020, 97% of business leaders were under pressure to integrate innovative technology into their business model, and more business leaders were involved in data and security at their firms (67%) than in marketing (62%) or finance (61%).

As our Q4 2020 FTI resilience data shows, the pandemic has been a catalyst for translating this pressure into action: Over 80% of G20 businesses have accelerated their digitisation since the crisis began. This drive has been enormously challenging for businesses, with over 60% saying that they have been unable to effectively ramp up from a digital perspective. The transition to a post-pandemic world therefore presents opportunities for firms which can leverage their data to drive innovation.

Data-driven businesses will also be well equipped to face future crisis scenarios. In an unstable, constantly changing business landscape, the ability to analyse threats in real time is the hallmark of resilient firms – over 90% of G20 businesses have felt forced to implement such measures as a direct result of the pandemic.


The competitive drive to collaborate in new digital ecosystems and supply chains makes the adoption of “digital first” business models a core enabler of resilience.

It is concerning, however, that almost 1 in 3 G20 companies have lost customer data or significant intellectual property as a result of cyber attacks since the start of the pandemic – already a greater figure than the entirety of 2019. Safeguarding data is critical to building resilience across business processes and to protect trust. Regulatory action goes some way to ensure industry-wide protection, but this brings its own risk for firms: over 80% of firms either have been investigated on data privacy, or expect to be in the next 12 months.

In addition, companies are under pressure to ensure that data and analytics are used in a way that not only complies with evolving legislation and regulation, but is also regarded as responsible and ethical by stakeholders – including customers and the general public, who will judge “fairness” more rapidly and potentially harshly than regulators and governments. To mitigate risk, a comprehensive view of the business and its environment is required.

Democratise data access. Maximising agility depends on pervasive use of real-time data to drive decision-making. This in turn requires actionable data to be available to front-line workers and support functions, not just to users of executive dashboards.

Convert data into understanding. Data analytics can convert raw data into signals that alert the business to new behaviours or patterns, identify risks such as unprotected personal data, and highlight problems and opportunities. With the help of AI, these signals can describe the past, predict likely outcomes, and prescribe appropriate courses of action. By consolidating disparate data sets and analysis methods into a single view, businesses can understand the bigger picture.

Use all relevant data sources. Looking beyond traditional financial data can transform a business’s understanding of its competitive environment and reputation. For example, clickstream data sheds light on the customer journey, and on barriers to completing a purchase. Social media conversations reveal customer and public perceptions, as well as evolving market needs and societal trends. Open Source websites provide a window to regulatory thinking and research. Employee chat exchanges can be monitored to help the business guard against misconduct.

Introduce effective governance. Data breaches and misuse cause untold reputational damage. Information governance is the way to manage such risks. Personal or high-value data can be protected and secured, with measures like data tagging and pseudonymisation enabling safe data exploitation. Data that no longer has value to the business can be identified and removed.

of G20 companies have started using analytics to track workforce productivity since COVID-19
of G20 companies say the pandemic has forced them to be more agile using predictive analytics
of G20 companies have been unable to effectively ramp up from digital perspective since the outbreak began
To mitigate risk, a comprehensive view of the business and its environment is required. This view is achieved initially by mapping all the corporate and external data needed and implementing mechanisms to access and analyse it securely. AI can help to evolve the view over time and enable decision-making.
Real-time analytics can help businesses stay relevant in an unstable, unpredictable world, adapting proactively to change and navigating its consequences flexibly. “Digital first” strategies will be key to cost control as well as adaptability; these too rely on a foundation of real-time analytics.
The post-pandemic world will present opportunities as well as threats. Businesses whose decisions are based on accurate, timely data will be able to capitalise on these opportunities and fight off competition, including from new entrants whose businesses will be based on analytics from day one.


How Will Data Fare in the Global Fight Against the Pandemic?


E-discovery in 2020: COVID-19’s Impact on Our Data Footprint


A new era of data analytics for investigations and litigation

J. Nicholas Hourigan
Head of Data & Analytics, EMEA
Alwin Magimay
Chief Digital Officer, EMEA
Charles Palmer
Head of TMT Communications
Richard Palmer
Senior Managing Director, Technology